Privacy Policy

Last updated:

Whrixxendhor ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website whrixxendhor.world and use our services.

1. Data Controller Information

The data controller responsible for your personal data is:

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number (optional), and mailing address when you place an order or contact us.
• Order Information: Details about the products you purchase, shipping information, and payment details.
• Communication Data: Messages, feedback, and correspondence you send to us.
• Technical Data: IP address, browser type, device information, and browsing behavior collected automatically through cookies and similar technologies.

3. Legal Basis for Processing (PIPEDA and GDPR)

For users in Canada, we process personal information in line with PIPEDA principles, including accountability, identifying purposes, meaningful consent, limiting collection, limiting use/disclosure/retention, safeguards, openness, individual access, and challenge compliance. For users in the EEA/UK, we rely on the legal grounds below:

• Contract Performance: Processing necessary to fulfill your orders and provide our services.
• Consent: When you have given explicit consent for specific processing activities, such as marketing communications.
• Legitimate Interests: For purposes such as improving our website and services, fraud prevention, and business analytics.
• Legal Obligation: When processing is required to comply with applicable laws and regulations.

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Prevent fraud and maintain security
• Comply with legal obligations

5. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping carriers, and email service providers.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

6. Marketing Communications and CASL

Where Canadian anti-spam rules apply, we send commercial electronic messages in accordance with CASL. You can unsubscribe from marketing emails at any time using the unsubscribe option in the message or by contacting us.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including Canada. We ensure appropriate safeguards are in place to protect your data during such transfers, including standard contractual clauses approved by relevant authorities.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Order and transaction data: 7 years for accounting and tax purposes
• Marketing preferences: Until you withdraw consent
• Customer service inquiries: 3 years after resolution
• Website analytics data: 26 months

9. Your Privacy Rights (Canada and GDPR)

If you are in Canada, you may request access to your personal information and correction of inaccurate records, subject to legal exceptions. You may also withdraw consent to certain processing (for example, marketing) where consent is the legal basis.

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights:

• Right of Access: Request a copy of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restriction: Request restriction of processing in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at serviceteam@whrixxendhor.world. We will respond to your request within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure storage of personal data
• Access controls and authentication measures
• Regular security assessments

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

12. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can investigate and respond. If you are in Canada and remain unsatisfied, you may contact the Office of the Privacy Commissioner of Canada. For users in the EEA, you can contact your local data protection authority.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: